Terms & Conditions.

Snug Sleep Coach will only undertake business on the following terms and conditions. These terms are legally binding so please read them carefully.

1. The acceptance of a Consultation, Support Package, or Workshop will be deemed as acceptance of the following terms and conditions.

2. The fee for Snug Sleep Coach Consultation services is due in advance of the Consultation, Support Package or Workshop beginning.

3. If the package is cancelled the following terms and conditions apply:

Less than 48 hours’ notice – Full amount payable
48 hours to 7 days’ notice – 50% of final fee payable
7 to 14 days – 25% of final fee payable

4. Snug Sleep Coach accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case, Snug Sleep Coach will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.

5. Sleep Sleep Coach reserves the right to cancel workshops at short notice due to personal circumstances – in this event all workshop attendees will be offered a full refund or chance to join another workshop at a later date.

6. Payment for a workshop confirms your place on that given workshop and is non-refundable from the point of booking.

7. Snug Sleep Coach advises that all Parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to The Lullaby Trust.

8. All advice given by Snug Sleep Coach is from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.

9.  Snug Sleep Coach does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor.

10. Snug Sleep Coach does not accept responsibility or liability for sleep support that does not achieve the required result during the support package process. Snug Sleep Coach Sleep plans are designed to optimise and improve sleep for the baby/child; however the parent accepts responsibility for this success after Lucy has completed the support package.

11. Snug Sleep Coach advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep plan depends highly on parental consistency and therefore by agreeing to undertake the sleep alterations, the parents agree to working alongside Lucy to achieve the best results possible. It will work – it just takes time and consistency!

12. Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages, so that Snug Sleep Coach can address these before putting together a plan.

13. The Written Summary & Sleep Plan will be written and sent through via PDF email format within 72 hours of the consultation, unless otherwise agreed.

14. Lucy works closely with clients to ensure that you get the results you would like for your babies and children. In the small number of cases that you don’t see progress with the plan, there is always a reason and Lucy will suggest alternatives and look into medical and dietary issues with you. During this process, you may need to work with Lucy closely and be open to try other things.

15. Snug Sleep Coach advises parents to read the plan carefully before embarking on any sleep alterations.

16. Snug Sleep Coach’s ‘hand-holding’ DM, WhatsApp, & email service includes unlimited DM, WhatsApp and email support for clients from 8am-8pm. During this time DMs, WhatsApps and emails will be responded to as soon as possible, and usually within 16 hours; however there may be times when Snug Sleep Coach is with a client or due to personal circumstances cannot reply as quickly as this. The start date will be agreed with Snug Sleep Coach to activate the support period. 

Phone calls are additional, aside from follow up phone calls included as part of the package, which are to be used within two or three weeks (two weeks for the Snooze package, three weeks of the Ultimate Snug), and are intended to last for 15 minutes. If the support is not used by the client, there is no refund available.

17. The Snooze and Ultimate Snug support packages receive a 15-minute call free of charge during the two or three week follow up support period (two weeks for the Snooze package, three weeks of the Ultimate Snug). Any additional calls or of length over 15 minutes are subject to a charge of £20/15 minutes.